{"id":6977,"date":"2025-02-19T12:31:40","date_gmt":"2025-02-19T12:31:40","guid":{"rendered":"https:\/\/demo.bravisthemes.com\/arcik\/?page_id=6977"},"modified":"2025-10-12T15:47:59","modified_gmt":"2025-10-12T15:47:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/heliopower.com.eg\/ar\/home\/contact\/policies\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6977\" class=\"elementor elementor-6977\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-6edd03db elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-column-none ct-row-scroll-none ct-row-container-none\" data-id=\"6edd03db\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n                            <div class=\"elementor-background-overlay\"><\/div>\n                \n                        <div class=\"elementor-container elementor-column-gap-extended\">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-399d3b5c ct-column-none\" data-id=\"399d3b5c\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n                    <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        <div class=\"elementor-element elementor-element-54c9860a e-flex e-con-boxed e-con e-parent\" data-id=\"54c9860a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-781b0278 elementor-widget elementor-widget-text-editor\" data-id=\"781b0278\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-start=\"0\" data-end=\"31\"><strong data-start=\"2\" data-end=\"29\">Refund &amp; Returns Policy<\/strong><\/h1>\n<p data-start=\"32\" data-end=\"142\">\ud83d\udccd <strong data-start=\"35\" data-end=\"47\">Website:<\/strong> <a href=\"https:\/\/heliopower.com.eg\/ar\/\" target=\"_new\" rel=\"noopener\" data-start=\"48\" data-end=\"101\">www.heliopower.com.eg <\/a>and all its subsidiaries<br data-start=\"101\" data-end=\"104\" \/>\ud83d\udcc5 <strong data-start=\"107\" data-end=\"126\">Effective Date:<\/strong> 1\/1\/2025<\/p>\n<p data-start=\"144\" data-end=\"430\">\u0641\u064a <strong data-start=\"147\" data-end=\"172\">\u0647\u0644\u064a\u0648\u0628\u0627\u0648\u0631 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a<\/strong>, we value customer satisfaction and stand by the <strong data-start=\"222\" data-end=\"262\">quality of our products and services<\/strong>. This <strong data-start=\"269\" data-end=\"296\">Refund &amp; Returns Policy<\/strong> explains the conditions under which <strong data-start=\"333\" data-end=\"368\">returns, exchanges, and refunds<\/strong> are applicable for our <strong data-start=\"392\" data-end=\"429\">engineering products and services<\/strong>.<\/p>\n<p data-start=\"432\" data-end=\"516\">By purchasing from <strong data-start=\"451\" data-end=\"476\">\u0647\u0644\u064a\u0648\u0628\u0627\u0648\u0631 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a<\/strong>, you agree to the terms outlined below.<\/p>\n<hr data-start=\"518\" data-end=\"521\" \/>\n<h2 data-start=\"523\" data-end=\"568\"><strong data-start=\"526\" data-end=\"566\">1. Eligibility for Returns &amp; Refunds<\/strong><\/h2>\n<h3 data-start=\"569\" data-end=\"595\"><strong data-start=\"573\" data-end=\"595\">A. Product Returns<\/strong><\/h3>\n<ul data-start=\"596\" data-end=\"965\">\n<li data-start=\"596\" data-end=\"709\">We accept <strong data-start=\"608\" data-end=\"619\">returns<\/strong> for <strong data-start=\"624\" data-end=\"669\">defective, damaged, or incorrect products<\/strong> delivered by <strong data-start=\"683\" data-end=\"708\">\u0647\u0644\u064a\u0648\u0628\u0627\u0648\u0631 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a<\/strong>.<\/li>\n<li data-start=\"710\" data-end=\"814\">The product <strong data-start=\"724\" data-end=\"742\">must be unused<\/strong>, in <strong data-start=\"747\" data-end=\"769\">original packaging<\/strong>, and returned <strong data-start=\"784\" data-end=\"802\">within 14 days<\/strong> of receipt.<\/li>\n<li data-start=\"815\" data-end=\"965\"><strong data-start=\"817\" data-end=\"857\">Customized or special-order products<\/strong> (e.g., pumps, blowers, and industrial systems) <strong data-start=\"905\" data-end=\"927\">cannot be returned<\/strong> unless they are defective or damaged.<\/li>\n<\/ul>\n<p data-start=\"967\" data-end=\"1077\">\ud83d\udccc <em data-start=\"970\" data-end=\"1077\">To initiate a return, contact us at \ud83d\udce7 <strong data-start=\"1010\" data-end=\"1036\"><a rel=\"noopener\" data-start=\"1012\" data-end=\"1034\">\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0646\u0627<\/a><\/strong> within 14 days of receiving your order.<\/em><\/p>\n<hr data-start=\"1079\" data-end=\"1082\" \/>\n<h3 data-start=\"1084\" data-end=\"1118\"><strong data-start=\"1088\" data-end=\"1118\">B. Service-Related Refunds<\/strong><\/h3>\n<p data-start=\"1119\" data-end=\"1210\">For <strong data-start=\"1123\" data-end=\"1177\">maintenance, installation, and consulting services<\/strong>, refunds are only applicable if:<\/p>\n<ul data-start=\"1211\" data-end=\"1437\">\n<li data-start=\"1211\" data-end=\"1257\">The service was <strong data-start=\"1229\" data-end=\"1256\">not delivered as agreed<\/strong>.<\/li>\n<li data-start=\"1258\" data-end=\"1356\">\u0623 <strong data-start=\"1262\" data-end=\"1294\">service cancellation request<\/strong> is submitted at least <strong data-start=\"1317\" data-end=\"1336\">48 hours before<\/strong> the scheduled work.<\/li>\n<li data-start=\"1357\" data-end=\"1437\">The service provided was <strong data-start=\"1384\" data-end=\"1436\">not in compliance with the contractual agreement<\/strong>.<\/li>\n<\/ul>\n<p data-start=\"1439\" data-end=\"1573\">\ud83d\udccc <em data-start=\"1442\" data-end=\"1573\">Service-related refunds are assessed on a <strong data-start=\"1485\" data-end=\"1507\">case-by-case basis<\/strong> and may include partial refunds depending on service completion.<\/em><\/p>\n<hr data-start=\"1575\" data-end=\"1578\" \/>\n<h2 data-start=\"1580\" data-end=\"1627\"><strong data-start=\"1583\" data-end=\"1627\">2. Non-Returnable &amp; Non-Refundable Items<\/strong><\/h2>\n<p data-start=\"1628\" data-end=\"1899\">The following items <strong data-start=\"1648\" data-end=\"1668\">are not eligible<\/strong> for returns or refunds: \u274c <strong data-start=\"1695\" data-end=\"1736\">Customized or Special-Order Equipment<\/strong><br data-start=\"1736\" data-end=\"1739\" \/>\u274c <strong data-start=\"1741\" data-end=\"1772\">Used or Installed Equipment<\/strong> (unless faulty)<br data-start=\"1788\" data-end=\"1791\" \/>\u274c <strong data-start=\"1793\" data-end=\"1822\">Spare Parts &amp; Consumables<\/strong> (unless defective upon arrival)<br data-start=\"1854\" data-end=\"1857\" \/>\u274c <strong data-start=\"1859\" data-end=\"1897\">Digital Reports &amp; Consultancy Fees<\/strong><\/p>\n<hr data-start=\"1901\" data-end=\"1904\" \/>\n<h2 data-start=\"1906\" data-end=\"1939\"><strong data-start=\"1909\" data-end=\"1939\">3. Return &amp; Refund Process<\/strong><\/h2>\n<h3 data-start=\"1940\" data-end=\"1989\"><strong data-start=\"1944\" data-end=\"1989\">A. Return Process (For Eligible Products)<\/strong><\/h3>\n<ol data-start=\"1990\" data-end=\"2585\">\n<li data-start=\"1990\" data-end=\"2105\"><strong data-start=\"1993\" data-end=\"2014\">Submit a Request:<\/strong>\n<ul data-start=\"2020\" data-end=\"2105\">\n<li data-start=\"2020\" data-end=\"2105\">Email <strong data-start=\"2028\" data-end=\"2054\"><a rel=\"noopener\" data-start=\"2030\" data-end=\"2052\">\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0646\u0627<\/a><\/strong> with your <strong data-start=\"2065\" data-end=\"2104\">order details and reason for return<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2106\" data-end=\"2201\"><strong data-start=\"2109\" data-end=\"2137\">Approval &amp; Instructions:<\/strong>\n<ul data-start=\"2143\" data-end=\"2201\">\n<li data-start=\"2143\" data-end=\"2201\">If approved, you\u2019ll receive <strong data-start=\"2173\" data-end=\"2200\">return shipping details<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2202\" data-end=\"2383\"><strong data-start=\"2205\" data-end=\"2228\">Return the Product:<\/strong>\n<ul data-start=\"2234\" data-end=\"2383\">\n<li data-start=\"2234\" data-end=\"2283\">Ship the product <strong data-start=\"2253\" data-end=\"2270\">within 7 days<\/strong> of approval.<\/li>\n<li data-start=\"2287\" data-end=\"2383\">Customers are responsible for <strong data-start=\"2319\" data-end=\"2344\">return shipping costs<\/strong> unless the return is due to our error.<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2384\" data-end=\"2475\"><strong data-start=\"2387\" data-end=\"2413\">Inspection &amp; Approval:<\/strong>\n<ul data-start=\"2419\" data-end=\"2475\">\n<li data-start=\"2419\" data-end=\"2475\">We will <strong data-start=\"2429\" data-end=\"2440\">inspect<\/strong> the returned product upon arrival.<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2476\" data-end=\"2585\"><strong data-start=\"2479\" data-end=\"2505\">Refund or Replacement:<\/strong>\n<ul data-start=\"2511\" data-end=\"2585\">\n<li data-start=\"2511\" data-end=\"2585\">If approved, you may receive <strong data-start=\"2542\" data-end=\"2584\">a refund, replacement, or store credit<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p data-start=\"2587\" data-end=\"2676\">\ud83d\udccc <em data-start=\"2590\" data-end=\"2676\">Refunds are processed within <strong data-start=\"2620\" data-end=\"2642\">7\u201314 business days<\/strong> via the original payment method.<\/em><\/p>\n<hr data-start=\"2678\" data-end=\"2681\" \/>\n<h2 data-start=\"2683\" data-end=\"2706\"><strong data-start=\"2686\" data-end=\"2706\">4. Cancellations<\/strong><\/h2>\n<h3 data-start=\"2707\" data-end=\"2732\"><strong data-start=\"2711\" data-end=\"2732\">A. Product Orders<\/strong><\/h3>\n<ul data-start=\"2733\" data-end=\"2896\">\n<li data-start=\"2733\" data-end=\"2808\">Orders can be <strong data-start=\"2749\" data-end=\"2777\">canceled within 24 hours<\/strong> of purchase without penalty.<\/li>\n<li data-start=\"2809\" data-end=\"2896\">\u0628\u0639\u062f <strong data-start=\"2817\" data-end=\"2829\">24 hours<\/strong>, cancellations are subject to approval based on processing status.<\/li>\n<\/ul>\n<h3 data-start=\"2898\" data-end=\"2929\"><strong data-start=\"2902\" data-end=\"2929\">B. Service Appointments<\/strong><\/h3>\n<ul data-start=\"2930\" data-end=\"3093\">\n<li data-start=\"2930\" data-end=\"3027\">Service appointments must be <strong data-start=\"2961\" data-end=\"3002\">canceled at least 48 hours in advance<\/strong> for a <strong data-start=\"3009\" data-end=\"3024\">full refund<\/strong>.<\/li>\n<li data-start=\"3028\" data-end=\"3093\"><strong data-start=\"3030\" data-end=\"3052\">Late cancellations<\/strong> may be subject to <strong data-start=\"3071\" data-end=\"3092\">cancellation fees<\/strong>.<\/li>\n<\/ul>\n<hr data-start=\"3095\" data-end=\"3098\" \/>\n<h2 data-start=\"3100\" data-end=\"3130\"><strong data-start=\"3103\" data-end=\"3130\">5. Warranty &amp; Exchanges<\/strong><\/h2>\n<ul data-start=\"3131\" data-end=\"3485\">\n<li data-start=\"3131\" data-end=\"3223\">Most <strong data-start=\"3138\" data-end=\"3181\">equipment sold by HelioPower Technology<\/strong> comes with a <strong data-start=\"3195\" data-end=\"3222\">manufacturer\u2019s warranty<\/strong>.<\/li>\n<li data-start=\"3224\" data-end=\"3388\">If a product is found to be defective <strong data-start=\"3264\" data-end=\"3294\">within the warranty period<\/strong>, we will facilitate <strong data-start=\"3315\" data-end=\"3342\">repairs or replacements<\/strong> in accordance with the manufacturer\u2019s policy.<\/li>\n<li data-start=\"3389\" data-end=\"3485\">Exchange requests for <strong data-start=\"3413\" data-end=\"3430\">non-defective<\/strong> products are subject to <strong data-start=\"3455\" data-end=\"3484\">availability and approval<\/strong>.<\/li>\n<\/ul>\n<p data-start=\"3487\" data-end=\"3574\">\ud83d\udccc <em data-start=\"3490\" data-end=\"3574\">Warranty claims must be supported by proof of purchase and warranty documentation.<\/em><\/p>\n<hr data-start=\"3576\" data-end=\"3579\" \/>\n<h2 data-start=\"3581\" data-end=\"3601\"><strong data-start=\"3584\" data-end=\"3601\">6. Contact Us<\/strong><\/h2>\n<p data-start=\"3602\" data-end=\"3665\">For <strong data-start=\"3606\" data-end=\"3646\">refunds, returns, or warranty claims<\/strong>, please contact:<\/p>\n<p data-start=\"3667\" data-end=\"3839\">\ud83d\udccd <strong data-start=\"3670\" data-end=\"3695\">\u0647\u0644\u064a\u0648\u0628\u0627\u0648\u0631 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a<\/strong><br data-start=\"3695\" data-end=\"3698\" \/>\ud83d\udce7 <strong data-start=\"3701\" data-end=\"3711\">Email:<\/strong> <a rel=\"noopener\" data-start=\"3712\" data-end=\"3734\">\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0646\u0627<\/a><br data-start=\"3734\" data-end=\"3737\" \/>\ud83d\udcde <strong data-start=\"3740\" data-end=\"3750\">Phone:<\/strong> +20 1000300880<br data-start=\"3765\" data-end=\"3768\" \/>\ud83c\udf10 <strong data-start=\"3771\" data-end=\"3783\">Website:<\/strong> <a href=\"https:\/\/heliopower.com.eg\/ar\/\" target=\"_new\" rel=\"noopener\" data-start=\"3784\" data-end=\"3837\">www.heliopower.com.eg<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy ? Website: www.heliopower.com.eg and all its subsidiaries? Effective Date: 1\/1\/2025 At HelioPower Technology, we value customer satisfaction and stand by the quality of our products and services. This Refund &amp; Returns Policy explains the conditions under which returns, exchanges, and refunds are applicable for our engineering products and services. By purchasing [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":8449,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-6977","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - HelioPower<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heliopower.com.eg\/ar\/home\/contact\/policies\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Returns Policy ? Website: www.heliopower.com.eg and all its subsidiaries? Effective Date: 1\/1\/2025 At HelioPower Technology, we value customer satisfaction and stand by the quality of our products and services. This Refund &amp; Returns Policy explains the conditions under which returns, exchanges, and refunds are applicable for our engineering products and services. 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